LAN
If the Gateway can’t connect due to a disconnected LAN cable the sensor data is stored locally on the Gateway.
When the LAN connection is re-established, the Gateway starts uploading the stored data to ReCalc.
The Gateway will keep trying to reconnect to the LAN network. Ensure that the ethernet cable used is intact and the local area network has an outgoing connection to the internet.
WiFI
If the Gateway can’t connect due to poor, slow, weak or unstable WiFi the sensor data is stored locally on the Gateway.
When the WiFi connection is re-established, the Gateway starts uploading the stored data to ReCalc.
The Gateway will keep trying to reconnect to a previously used WiFi connection until it is successful. If the Gateway is manually rebooted (by disconnecting the power supply), and the WiFi connection is still offline when it reboots, the Gateway will be configurable to a new WiFi within the next 30 minutes.
Mobile dongle
If the Gateway can’t connect due to poor, slow, weak or unstable mobile coverage the sensor data is stored locally on the Gateway.
When the mobile connection is re-established, the Gateway starts uploading the stored data to ReCalc.
The Gateway will keep trying to reconnect to the mobile network. Ensure that the Gateway has good mobile coverage and roaming is enabled on the SIM card. The SIM card PIN-code must be disabled (can be done with mobile phone or tablet). To test the mobile connection a relocation of the Gateway to an area with good mobile coverage can reveal if the mobile connection actually works or not.
Installation guides are available in the download section.